Privacy Policy

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This Privacy Policy describes how Comfort Crafts ("we", "us", "our", Site") gathers customer information, how that information is used, and what steps are taken to protect that information. This Privacy Policy also includes information about the rights and choices you have regarding your personal information, and how to reach us with any questions you may have.

By using the Comfort Crafts Site, you consent to the terms of this Privacy Policy as well as the Site Terms & Conditions. 

What Personal Information We Collect

We collect and use personal information to process and deliver products to you, improve our services, and to communicate with you about orders you’ve placed on our Site, through Newsletter subscriptions you’ve signed up for, and questions or comments you have initiated via the contact us form on the Site or through email.. 

The personal information we collect may include the following: 

• first and last name
• email address
• mailing address
• billing address
• phone number
• payment card number and other payment information

Collecting this information allows us to complete your order efficiently, to notify you of your order status, and to assist in providing personalized interactions. If we ask for such information from you, we will either tell you how we will use the information or we will use it in conformity with this Privacy Policy.

How We Collect Your Personal Information

The majority of the personal information we collect is provided by you, such as when you place an order on our Site, sign up for our Newsletter or submit a question, concern, or comment using our Contact Us form on the Site.

Cookies and Similar Tracking Technologies

We use cookies on our Site. Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Cookies are used to track your preferences and purchases as you navigate through our Site and to save you from having to re-enter information every time you visit our Site. By using cookies to track your visits, we can make your next shopping experience on our Site better.

We and our third-party service providers (such as website hosting and development, and analytics providers) use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, ‘tracking technologies”) to gather information when you interact with our Site, and email communications. Some tracking technologies help us maintain the security of our Site and your account, prevent crashes, fix bugs, save your preferences, and assist with basic website functions.

We do provide the option to opt-out of these tracking technologies when you first visit the Site. (Please note, some features of our website may not be available to you as a result.)

By using the Comfort Crafts Site, you consent to the terms of this Privacy Policy as well as the Sites that interact with our Site. We use Godaddy for our website and Social Media management, for more information on how Godaddy collects and processes data visit https://www.godaddy.com/legal/agreements/privacy-policy. We also use Google Analytics to evaluate website traffic and usage data to help us improve our products and services. For more information about how Google collects and processes data visit https://policies.google.com/technologies/partner-sites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. 

How We Use The Information Collected

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the products you purchase or services you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our Services

We collect various information relating to your purchase, and/or how you interact with our Site. We utilize this information to:

• Improve and optimize the operation and performance of our Site.
• Diagnose problems with and identify any security and compliance risks or errors.
• Detect and prevent fraud and abuse of our Site.

Much of the data collected is aggregated or statistical data about how individuals use our Site, and is not linked to any personal information.

Sharing with trusted third parties

We may share your personal information with trusted third party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments
• Performing analysis of our Services and customers demographics
• Communicating with you, such as by way of email
• Customer relationship management
• Security, risk management and compliance

These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Services.

We will also disclose your information to third parties:

• in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
• if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

Communicating with you

We may contact you via Email directly or through a third party service provider regarding products you have purchased from us, such as necessary to deliver transactional or service related communications. 

Compliance with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we may take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.

How Your Data Is Secured and Stored

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records.

Age Restrictions

Our products are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal information, please contact us per the instructions below.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Policy Changes

This Privacy Policy will be updated as Privacy Laws change. If we make changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

How To Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, or how we handle your personal data, please contact us at: customercare@comfortcrafts.com